Question 1

How to order Da Ma Lao Zhang Pork Jerky?

Accepted Answer

You can select products directly on our website, add them to the shopping cart, and follow the checkout process to complete the order. In addition, you can also place an order through our social media platforms (such as Facebook, Instagram, etc.) or contact our customer service. Our customer service team will provide you with one-on-one ordering assistance to ensure that your shopping experience is smooth and hassle-free.

Question 2

Can I modify or cancel an order that I have already submitted?

Accepted Answer

Once your order has been submitted and payment has been confirmed, we will process it immediately, so the order cannot be modified or cancelled. If you have special requirements, please contact us within 24 hours after placing the order. We will try our best to assist, but there is no guarantee that we can meet your requirements.

Question 3

How should I track my order?

Accepted Answer

After we ship your order, you will receive an email with a shipping tracking number. You can use this tracking number to check the status of your order. If you have any questions, please feel free to contact our customer service department.

Question 4

How can I ensure that my product arrives safely?

Accepted Answer

Please provide the correct delivery address and contact information. If there are any problems with the package during transportation, such as packaging damage or loss, we recommend that you record an unpacking video, which will facilitate us to handle complaints and claims.

Question 5

Do your products contain preservatives or chemical additives?

Accepted Answer

Dama Lao Zhang Pork Jerky promises not to add any preservatives, coloring or chemical flavoring. We use the freshest ingredients and ensure that each batch of products is strictly tested to meet international export standards.

Question 6

If there is a problem with my product, how do I request a return or exchange?

Accepted Answer

If the product you received is damaged or does not match the order, please contact us within 48 hours after receiving the product and provide relevant evidence. In order to handle your return and exchange request more smoothly, it is recommended that you record an unboxing video and upload it to the customer service email. We will provide an exchange or refund based on the situation, and guarantee that the product quality issues will be properly handled.

Question 7

Where is your delivery range?

Accepted Answer

Currently, we only provide delivery services within Hong Kong. Customers from other regions, please consult us to see if we support special delivery services or use other purchase methods.

Question 8

What should I do if my package is damaged during shipping?

Accepted Answer

If your package is damaged during transportation, please contact our customer service team immediately and provide photos of the damage. We will assist you in making a claim or exchange. However, please note that according to the transportation agreement, once the package is handed over to the logistics company, the risk will be transferred to the customer and we will not be responsible for this.

Question 9

Is the payment secure?

Accepted Answer

All payment methods provided on our website are encrypted to ensure the security of the transaction. All payment information will be kept strictly confidential and will not be disclosed to third parties. In addition to online payment, we also provide other payment methods. You can make payments through bank transfer, PayMe, Alipay, TouchNGo, USDT, etc. through our customer service inquiry. These payment methods are also confidential to ensure the security of your transactions.

Question 10

If I have further questions about your products or services, how can I contact you?

Accepted Answer

If you have any questions about products, services or any other issues, please feel free to contact us through the contact information on our website or customer service email. Our customer service team will provide you with professional help during working hours.

FAQ